Please read this Privacy Policy carefully before sharing your personal data through any form on our website or consenting to its processing. This will ensure you fully understand the terms of our Institute.

This Privacy Policy governs your use of NirvanaHelp Services. It outlines how, when, and why we process the personal data of users of our Platform, the ways in which we utilize this data, the circumstances under which it may be shared with others, your rights regarding your personal information, and the measures we take to ensure its security.

1. GENERAL

• The NirvanaHelp Platform, including the Website and potential future mobile applications, can be accessed with or without registration. While you may browse the Website without registering, an account is required to join the session. Some Services are available without sharing personal details, but log data is collected, and cookies are placed on your device to track activity whenever you access the Website. You may opt out of cookies, except those essential for the Website's operation.
• NirvanaHelp may collect and process cookie identifiers and personal details provided during registration, such as your first name, last name, email address, phone number, and more, if you are a registered user. Additionally, registered users can upload profile pictures and select a preferred currency.
• This Privacy Policy may be updated from time to time. Any changes will be posted on this page, and the modification date at the top will be updated, so please check back regularly to stay informed.
• We may occasionally test new features on the Platform that could affect the scope, purpose, or other aspects of personal data processing. In such cases, you will be notified in advance.
• If you have any questions about this Privacy Policy or our services, please contact us at nirvanahelp6@gmail.com

2. Definitions

Personal data refers to any information about you that, either on its own or when combined with other data, enables someone who collects and processes it to identify you as an individual.

3. Service Use, Cookies and Other Similar Technologies

When you use our Services, we monitor and analyze web traffic and keep track of your behavior.

4. Sensitive Data

Unless you expressly agree, NirvanaHelp does not process your sensitive data.

5. Social Network Pages

We maintain official pages on social networks like Facebook, TikTok, Instagram, and LinkedIn. When you interact with these pages, such as subscribing, commenting, or reacting to our posts (e.g., liking them), we analyze this data to assess our performance and evaluate our social media marketing campaigns based on our legitimate interests.

6. Tax Documentation Information

To comply with relevant tax and accounting laws, we may need to submit tax documents containing your personal data, such as payment details.

7. Speech Activity Analysis

When you begin participating on the NirvanaHelp Platform, we may track your progress and store progress reports for analytical purposes.

8. Request for Non-Video Sessions

If you prefer not to participate in video conferencing sessions, you may request, in writing, that counselors conduct sessions without video. In such cases, personality development and language confidence remain your responsibility. We take necessary measures to ensure your privacy by not sharing videos with anyone except the counselors.

9. Communications

We may contact you via email or WhatsApp.

10. Support and Platform Supervision

In case of disputes related to NirvanaHelp or other services, we may use your data (including communications) to resolve the issues, monitor user behavior on the Platform, and respond to complaints or requests.

11. Compliance with Legal Requirements

We process certain payment information to comply with legal requirements in finance or accounting. We may also process data collected on the NirvanaHelp Platform in response to legal requests and use this information to defend, establish, or exercise our legal rights.

12. Fraud Prevention

We monitor certain data, such as log information, payment details, and user behavior on the Platform, to prevent fraud and help manage user sessions.

13. Changes

We may update this Privacy Policy from time to time, and we will notify you via our website.

14. How Personal Data Is Shared

To provide high-quality services, NirvanaHelp collaborates with independent contractors and other service providers, including IT services.

15. Independent Contractors

We work with independent contractors to help deliver our Services. These contractors may assist with data analytics, software development, customer support, marketing, user research, and financial and legal matters. They will only have access to your personal data on a need-to-know basis and must adhere to strict privacy and security obligations.