We process the details of transactions you carry out through the NirvanaHelp Platform (such as ID, date and time of transaction).

All payments must be made through the payment gateway. Direct payments to counselors are prohibited. If such a payment is made, you will be removed from the session, and the institute will not be held responsible.

In the event of a payment failure, you can make the payment to our account and send us the payment receipt. Counseling sessions will not commence until the receipt is provided.

We use third-party payment providers to handle online payments instead of processing your credit/debit card information directly. All transactions are secured with SSL encryption, and payment information is stored for future use.

We do not offer refunds in the following circumstances:

• You fail to attend the scheduled sessions.
• You discontinue the training without providing proper notice. No refund will be issued if you leave the training before the next payment cycle.
• You stop the training without informing the Management in writing (your intention to cease the training must be communicated via email, WhatsApp message, or a comment in your LMS profile).
• You are removed from the sessions due to continuous absenteeism.

If your payment fails due to a technical error, you should immediately notify us via our contact numbers or email. We will provide the necessary technical support as soon as possible.

If it is decided to refund a payment, the refund will be processed using the same method you used to make the payment. (For example, if you made the payment via a payment gateway, the refund will be processed through the same method.)